

Quick answers to the most common questions about our services and features.

General FAQ
What services does Standard Tech Solutions offers?
Standard Tech Solutions provides full-service IT consulting for companies of all sizes with a focus on small and mid-sized businesses. Our solutions include web and app development, POS and payment processing systems, cloud setup, IT support, and business automation. We also build industry-specific platforms for healthcare, retail, cannabis, and logistics businesses.
Where is Standard Tech Solutions located?
Standard Tech Solutions is based in North Carolina and serves clients nationwide. We provide both on-site and remote IT consulting services to help businesses across the U.S. streamline operations and grow through technology.
How does Standard Tech Solutions help small businesses grow?
We focus on affordable, scalable technology that helps small businesses operate efficiently. From custom websites and cloud-based software to payment solutions that lower transaction fees, we design systems that reduce costs and boost productivity.
Is Standard Tech Solutions a Black-owned Business?
Yes we are! Our business is proudly Black-owned. We are committed to representing our community with excellence, supporting diversity in entrepreneurship, and creating opportunities that empower others. While we serve and welcome everyone, our roots and mission are deeply connected to uplifting underserved voices and celebrating cultural pride.
Does Standard Tech Solutions provide nationwide support?
Yes. Although we’re headquartered in North Carolina, our team supports clients nationwide through secure remote access, virtual consultations, and cloud-based tools. We make sure distance never limits the quality of your IT support.
What industries does Standard Tech Solutions specialize in?
We pride ourselves on being industry agnostic working with any business of any industry. We currently serve clients in retail, CRA , cannabis, hospitality, and professional services. Each solution we build is designed to fit the compliance, payment, and data management needs of that specific industry.
Does Standard Tech Solutions offer ongoing technical support or maintenance?
Yes — we offer monthly maintenance and support plans for websites, apps, and POS systems.
Can Standard Tech Solutions help me lower my technology or payment processing costs?
Absolutely. We specialize in helping businesses reduce credit card processing fees, software subscriptions, and hosting costs. Many of our clients save 30–50% monthly compared to major providers like Square, Stripe, or Clover.
What is the process for getting started with Standard Tech Solutions?
We start with a discovery call to learn about your business needs. From there, we design a custom solution, provide transparent pricing, and walk you through setup and support. Most projects can be started within a few business days.
Security, Compliance & IT Support FAQs
Is Standard Tech Solutions HIPAA compliant?
Yes. Standard Tech Solutions follows HIPAA-compliant development and data handling practices. We design secure systems for healthcare providers, medical platforms, telehealth programs, and businesses that handle sensitive patient information. Our solutions prioritize privacy, encryption, and regulatory compliance.
Where is Standard Tech Solutions located?
Standard Tech Solutions is based in North Carolina and serves clients nationwide. We provide both on-site and remote IT consulting services to help businesses across the U.S. streamline operations and grow through technology.
How does Standard Tech Solutions ensure data privacy and security?
We use industry-standard encryption, secure hosting environments, advanced authentication, and continuous monitoring to protect your data. Our team follows cybersecurity best practices to safeguard your systems from unauthorized access, data breaches, and cyber threats.
Do you offer managed IT support and remote assistance?
Yes. We provide ongoing IT support, including remote troubleshooting, system updates, network monitoring, and proactive maintenance. Our support plans are flexible and designed to meet your business needs — whether you’re a startup or a growing enterprise.
Can Standard Tech Solutions help my business move to the cloud?
Absolutely. We assist with cloud migration, setup, configuration, and secure data transfer. Whether you’re transitioning to Microsoft 365, Google Workspace, or a custom cloud solution, we ensure a smooth and secure migration process.
What kind of backup and disaster recovery solutions do you provide?
We offer secure data backup services and disaster recovery planning to protect your business from unexpected data loss, hardware failure, or cyber incidents. Our cloud-based solutions ensure your information is always recoverable and accessible.
How do you handle software updates and monitoring?
Our team provides automatic updates, performance monitoring, and continuous system checks to keep your technology running smoothly. We make sure your security patches and software updates are always current to reduce risks and improve performance.
What kind of cybersecurity protection does STS recommend for small businesses?
We recommend multi-layer security strategies that include firewalls, antivirus protection, MFA (multi-factor authentication), secure password management, and routine vulnerability checks. Our team can assess your existing environment and build a cybersecurity plan tailored to your business.
Do you provide employee IT training or onboarding assistance?
Yes. We help train your staff on the secure and efficient use of company systems, including POS platforms, software tools, cloud systems, and cybersecurity best practices. Our onboarding support ensures your team is confident using your technology.
How quickly can I expect support if something goes wrong?
We prioritize fast response times based on service level agreements. Most support requests are addressed the same business day, and urgent issues receive prioritized assistance to minimize downtime.
What are the benefits of outsourcing IT services to Standard Tech Solutions?
Outsourcing to STS saves your business time, reduces technology costs, and gives you access to expert IT and cybersecurity support without needing a full-time tech team. We ensure your systems stay secure, modern, and aligned with your business goals — so you can focus on growth.

Still Have Questions?
Got more questions? Want updates, resources, or support?
We’re just a message away — and we’d love to stay in touch.
